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There is always fear when you can’t install LockDown browser or receive the notice “The installation failed,” especially during the exam period. The Respondus LockDown Browser apps is a separate browser that your instructor may ask you to use to take a test in Blackboard. If a test in Blackboard says “Requires Respondus LockDown Browser,” you can’t take the test with a regular browser like Safari, Firefox, Chrome, or Edge. LockDown Browser is a secure browser that schools use to give exams so that students can’t cheat online. Students can’t switch to a different browser while taking an exam because the browser blocks other apps. This article is about how to Fix Can’t install LockDown browser.
Users have had trouble installing LockDown Browser, especially when they tried to download it with Internet Explorer. LockDown Browser is probably something you know if you’ve taken any online classes. This browser is often used to protect the integrity of online tests when they are given. Most online course teachers prefer to use LockDown Browser because it stops students from cheating online and makes them work harder throughout a course. We mentioned below are the ways to Fix Can’t install LockDown browser.
Ways to Fix Can’t install LockDown browser
Reinstall Lockdown as an administrator
If the steps above didn’t work, you could log in to your Windows computer as an admin, which would give you full access. With these permissions, you can now run the installer for the LockDown browser. Don’t use the Switch User or Remote Desktop options. Here’s what you need to do as an administrator to reinstall the Respondus LockDown browser:
- Log in to the desktop computer with an Administrator account.
- Next, once the PC is turned back on, disable any antivirus or other security software.
- Download the new LockDown browser installer for educational institutions.
- Right-click and select “Run as administrator”.
- Click Install and follow the on-screen instructions to complete the process. When prompted to fix or repair the browser, follow the prompts.
- Next, launch the LockDown browser and click Exit. This process will confirm the installation.
- Finally, enable any security software or anti-virus that you disabled in the above steps.
Temporarily turn off antivirus software
If your LockDown installation fails, you might be able to fix it by turning off your Windows security software. Some security or antivirus software may change the.EXE file. If this happens, the file can’t be run until it’s renamed back to.exe. This means that you have to turn off your antivirus before you start the installation process and then turn it back on when you’re done. Most of the time, real-time PC protection starts up on its own after a while. Here is how to turn off your Windows security software:
- From the Start menu, search for “Windows Security” and press Enter. Alternatively, type “Windows Security” in the search box and click on the first result that appears to launch the security software.
- In the menu on the left, click on the “Virus and Threat Protection” option.
- In the same window, go to “Manage Settings” and click on it.
- Toggle the Real-Time Protection button to Off.
- Install the LockDown browser on your PC.
Try another browser
There could be a problem with your default browser that keeps LockDown Browser from downloading. We suggest you use the Opera browser. This browser can download large files quickly and doesn’t use up a lot of PC resources in the process.
Opera also has a lot of safety and privacy features and will warn users when they are being attacked by phishing or malware. With Opera’s free VPN, users can safely browse the web and download files.
Many people who said they couldn’t get LockDown Browser to work were using Internet Explorer. Instead of changing the settings for downloading in Internet Explorer, you might want to use Opera instead.
FAQ
How do I fix Internet LockDown Browser?
Solution: If the Lockdown Browser software freezes or loses connection to the internet, the student should close Lockdown Browser, reconnect to the internet (if necessary), and then reopen the exam in Lockdown Browser.
Why is LockDown Browser closing?
Your LockDown browser might be closing because your ISP, your computer, or your network is blocking Respondus servers. You can fix this by temporarily turning off your antivirus, firewall, or any other security software on your PC and then trying to use the browser again. It’s good to know that blocking can happen in the router and that you can get around this by connecting your PC directly to the modem. It might help. Also, there have been rumor’s that the LockDown browser might not work right for students in China or other countries.
Why is LockDown Browser not working on Chrome?
If you are having trouble with LockDown Browser on your Chromebook, please follow the steps below to refresh your system: Clear Google Chrome’s Cache and Cookies. Update the operating system on your Chromebook. Restart your device.
What laptops are compatible with LockDown Browser?
The LockDown browser works on all laptops, such as Macs, Chromebooks, and Windows PCs. Also, Respondus LockDown works with iPads, but the option can only be turned on for certain quiz sessions by the teacher. But the LockDown browser needs to work with Windows 11 and 10, macOS 10.13 to 13.0 or higher, ChromeOS through the LTS channel, and iPadOS 11.0 or higher, which must be compatible with LMS integration.
Final Words
LockDown Browser has features that stop people from cheating on online tests by using their computers. Learning Management Systems (LMS) like Blackboard, Canvas, and Moodle can work with it. It also stops students from using other apps on the device, so they can’t switch to a different browser or app while taking an exam. Your security software, like a third-party antivirus, could be preventing the browser from working properly.
So, it is suggested that you turn it off temporarily. Another possibility is that your current default browser is blocking the download of LockDown Browser for some reason, like a broken cache or cookies. We hope our article on “How to Fix Can’t install LockDown browser” will surely help you to do so. You can also go to the official LockDown Browser site for more information about this error.