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Hiver and Zendesk are two customer support systems that have disrupted the industry, and I’ve had the opportunity to work with each of them. Hiver stands out as an exceptional tool, particularly for groups that make the majority of their communication over Gmail. Its help desk that is incorporated within Gmail has been a game-changer for us, as it has made it possible for us to collaborate and manage tasks without having to leave the email environment. When it comes to efficiently handling customer service and shared inboxes, it has been a wonderful experience.
Zendesk, on the other hand, is a formidable force in the field of customer care, providing a comprehensive range of support through a variety of channels. Through its ticketing system and precise statistics, it offers a full perspective of the interactions that customers have with the company. For companies that require a flexible platform that can accommodate a variety of communication methods, this is the answer that they should turn to.
Hiver vs Zendesk Comparison Table
Hiver and Zendesk are two companies that offer specialised solutions as opposed to comprehensive ones. In order to streamline email collaboration, Hiver is an excellent choice for organisations that rely on Gmail.
Feature | Hiver | Zendesk |
---|---|---|
Integration | Seamless with Gmail and Google Workspace | Broad integration with CRM, communication, and productivity tools |
Customer Support | Live chat, email, comprehensive online documentation | 24/7 live chat, email, webinars, in-person training, extensive knowledge base |
Interface | Intuitive for email-centric collaboration | Clean, modern, designed for efficient navigation |
Industry Focus | Versatile, suitable for teams heavily reliant on Gmail | Broad spectrum, catering to various industries for customer support, engagement, and relationship management |
Training Resources | Webinars, tutorials, knowledge base | Webinars, in-person training, knowledge base |
visit website | visit website |
Hiver vs Zendesk: User Interface and Experience
Hiver has an easy-to-use interface that makes working together in email inboxes simple. Its shared inbox system makes teams more productive and improves communication, which makes Gmail’s process better. Zendesk, on the other hand, has a clean, modern design that makes it easy to navigate. Because it was made to make customer service more efficient.
Zendesk improves operations and puts the user first. Hiver is great for email-based teamwork and improving communication within inboxes. Zendesk, on the other hand, focuses on a sleek interface for quick and easy navigation, catering to streamlined customer support processes with a focus on user ease and business efficiency.
Hiver vs Zendesk: Customer Support and Training
Hiver provides a comprehensive customer support service, which includes live chat, email assistance, and extensive online documentation. A comprehensive knowledge base, webinars, and tutorials are all included in their training offerings, which are designed to provide users with practical assistance.
While this is going on, Zendesk offers comprehensive customer service via email and live chat that is available around the clock. Users have access to a wide range of learning possibilities thanks to the company’s training choices, which include webinars, in-person training events, and a comprehensive knowledge base.
Both Hiver and Zendesk place a strong emphasis on providing comprehensive support services. Hiver provides a variety of resources, such as webinars and tutorials, whereas Zendesk is primarily concerned with providing live assistance. Zendesk ensures that users have many opportunities to receive training through webinars and in-person sessions, thereby providing a thorough learning experience.
Hiver vs Zendesk: Integration Options
Zendesk has a huge number of connections with well-known CRM, communication, and work-related tools. This adaptability meets a range of business needs, making it easier to use and improve performance across a number of platforms and systems. Hiver is great at integrating Gmail and Google Workspace, but Zendesk has a lot more integrations with CRM, communication, and productivity tools. This makes it flexible for a wide range of business environments and makes sure that improved features are tailored to specific operational needs.
Hiver vs Zendesk: Use Cases and Industry Specifics
Hiver is perfect for businesses that use Gmail a lot and have teams that depend on email a lot. Its focus on making email-based teamwork easier works for many industries that use Gmail for communication. Zendesk, on the other hand, works with a lot of different types of businesses and offers flexible options for managing relationships, helping customers, and keeping them engaged.
Its full suite meets the needs of many industries, not just email-based contact. Hiver is great at making Gmail-based collaboration work better, but Zendesk is a more flexible option for customer service, involvement, and relationship management. This makes it a strong choice for a wide range of industries with needs that go beyond email communication.
Which is better?
Its strength is that it makes conversation easier in email inboxes. Zendesk, on the other hand, has a complete suite that can be used by a wide range of industries. It includes flexible solutions for customer service, engagement, and relationship management across multiple platforms. You can choose between email-based collaboration tools (Hiver) or a wider range of customer-focused tools (Zendesk) that go beyond email and make sure that help and engagement are effective across multiple touchpoints based on the specific needs of each business.
Hiver: The good and The bad
Hiver is a great tool with several flaws. The mobile app is useful but missing some functionality.
The Good
- Ideal for teams heavily reliant on email
- Wide range of webinars and tutorials
The Bad
- Email-centric collaboration may impede non-email functions.
Zendesk: The good and The bad
When it comes to total cost of ownership (TCO), Zendesk regularly delivers a low value. The quick installation, user-friendliness, and dependability of our software help to reduce costly downtime.
The Good
- Modern, clean interface for easy navigating
- Wide CRM, communication, and productivity integration
The Bad
- Users unfamiliar with its many features and functions may find it complicated.
Questions and Answers
With Zendesk, you can really make an omnichannel customer experience that works for everyone. This lets agents quickly fix problems, give customers a personalised experience, and build relationships with customers. Offering a variety of ways for customers to communicate is only one part of a digital customer experience.
As of today, Zendesk, Inc. revealed that it had been bought by a group of investors led by Hellman & Friedman and Permira. The deal was all cash and is worth about $10.2 billion.