Thryv review: all-in-one marketing solution

Thryv is a flexible and comprehensive customer experience platform for small enterprises, in my experience. Thryv’s many features improve client interactions and streamline operations, making business management easy. Thryv unites contact and CRM management. I’ve found that this integrated strategy makes it easier to track clients, nurture prospects, and improve customer service. Thryv enhances data analytics to provide customer insights. My favorite Thryv feature is its SMS and email marketing. This feature is great in reaching customers and prospects quickly and engagingly.

Thryv is vital to your internet presence. It actively monitors your web listings and reputation, building your business’s digital footprint. This includes creating a unique online portal for current and prospective clients. Thryv also streamlines appointment booking for you and your customers. Businesses on the go benefit from this service. Thryv lets you post on Facebook, Instagram, LinkedIn, and Twitter to engage your audience.

Payment processing is another Thryv strength. It lets you accept payments from clients upon booking, in advance, on payment schedule/installments, at the appointment, or later. ThryvPay simplifies credit card and ACH payments. It connects smoothly with PayPal’s Braintree, offering competitive credit card processing and mobile card scanning rates.

Thryv Specifications

Thryv is geared on the needs of small enterprises, and it provides a number of various price plans to accommodate a wide range of budgets. To determine whether or not this is the appropriate platform for your company, you can begin by signing up for a free trial.

What is Thryv?

It wasn’t until 2017 that Dex and YP Holdings came together to form the company that would later be known as Thryv. It underwent a significant rebranding campaign in 2019, with the goal of refocusing on its software product rather than on ancillary services such as web design.

The Thryv software is a cloud-based service that operates as a website and offers users “one log-in, one dashboard to run your entire business.” It is a centralized system that includes elements such as scheduling, listing administration, contact list management, campaign management, and online payment processing, among other capabilities.

Thryv review: Marketing Automation

Emailing and messaging are both made easier and more efficient with Thryv. Through the use of one-time announcements that are scheduled in advance, you will have the ability to immediately engage customers through the use of timely promotions and calls to action. In order to fit your hectic schedule, you can create announcements in advance or clone existing ones, and then send them when you are ready to do so. Send the appropriate message to the appropriate audience at the appropriate time with completely automated marketing campaigns.

The marketing automation provided by Thryv allows you to save time while focusing on what you do best, which is connecting with leads and maintaining relationships with those leads. You should focus on acquiring new leads, customers, and VIP clients, and you should also maintain contact with existing customers even if you haven’t seen them in a while. Never overlook the opportunity to wish your clients a happy birthday or to acknowledge a special date or anniversary.

You can select from pre-written messages or create your own and personalize it. Use the client tagging and personalisation options provided by Thryv to add a personal touch to your messages. Get access to in-depth data that will instantly show you which customers opened, clicked, and engaged with the campaign.

Thryv review: Online Appointment Scheduling

Thryv’s Online Scheduling feature keeps your company accessible to consumers by enabling them to schedule appointments outside of normal business hours. This is when 47% of all scheduled appointments actually take place. Appointments made online can be managed manually or automatically through the use of buttons that allow the user to accept, deny, or reschedule the appointment based on their availability. Thryv is able to send several confirmations and SMS reminders in an automated fashion, which helps to reduce the number of no-shows and makes the most efficient use of your time and resources.

Utilizing the Calendar tool will allow you to maintain command of your day. At a glance, you can manage your daily, weekly, and monthly schedule, as well as your team and the services you provide. Sync your other online calendars with Thryv so that you can view all of your engagements in a single location and maintain an ordered schedule. With various and fully configurable reminders that are automatically posted to calendars, you can cut down on the number of appointments that do not get attended while also ensuring that both your team and your customers are ready for upcoming appointments.

Take it a step further and make it a point to follow up with clients after the fact, inviting them to book with you again and expressing gratitude for the continuous business they provide. Thryv gives you the ability to customise your services in accordance with the way you wish to manage your company. Your company will remain productive thanks to the individualized reminders, durations, locations, hours, and staff members who are assigned to various tasks.

Thryv review: Customer Support

I’ve had a chance to look into the platform’s support system, which is pretty special in how it works. Instead of offering live online help like most companies do, they’ve built a thriving online community. Based on my own experience, this group is a great place to get help. The team is involved with this group and makes sure that questions are answered quickly and requests are taken care of properly.

I think it’s really helpful that people in the community assist each other and share their information. It’s like having a group of helpful friends close at hand. One interesting tool I’ve found is the feedback form, which is easy to get to from your Thryv account. This form lets you talk to the platform’s help team directly. You can not only make requests, but you can also tell any problems you have while using it. The speed with which feedback from users is responded to and considered is very amazing.

Final Words

When I set out on my quest to investigate the likelihood of integrating Thryv’s platform into my modest company, I discovered that I was headed down a route that was at times difficult and aggravating. Because their website conspicuously lacked pricing specifics, I was left in a condition of confusion regarding the prospective fees that were involved. This was the source of my frustration. In addition, my search for specific samples of their work in their portfolio did not produce any positive results, which further contributed to the ambiguity that surrounds their services.

It cannot be denied that the design of their website is nothing short of a visual marvel. It reeks of cutting-edge sophistication. On the other hand, this superficial appeal did little to illuminate the underlying workings of their program or to outline the extensive functionality that they provide. To say the least, the general lack of information was rather confusing and difficult to understand.

Thryv review: The Good and Bad

A landing page website is no longer adequate for most small firms in today’s market. Because of the importance of maintaining strong client connections, several web design firms have expanded their services beyond mere design. As a software solution with features largely aimed at the management of small businesses, it is a newcomer to the field of web design.

Questions and Answers