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This article will show you how to Fix ‘Amazon Prime Video Not Working’ issue on PC and phone. You were about to watch your next show or movie on Amazon Prime movie when you noticed it wasn’t working. Do not worry. You can try different things if Amazon Prime Video isn’t working on your gadgets. You can get a lot of different Amazon error codes when watching Amazon Prime Video, and the error messages don’t always help you figure out what’s wrong. f you want to know more information about this Visit Amazon Prime Official Website for further Support.
Most Amazon error codes tell you what kind of problem you’re having, like a slow internet link, hardware problems, or software problems. To figure out what’s wrong, you usually need to figure out what kind of error code you’re getting and then check and test everything that could cause that kind of problem. This guide will help you figure out Fix ‘Amazon Prime Video Not Working’ issue, whether you’re trying to use it on your TV, computer, or mobile device.
Why is my Amazon Prime Video not playing?
Amazon Prime Video, also called Amazon Instant Video, is a free service that lets users view videos from Amazon.com. Apps are available for Smart TV, iPhone, iPad, Android, Apple TV, etc. Because so many people use it, many people have said that Amazon Prime doesn’t work on TV when they play a video screen.
If Amazon Prime Video crashes while you’re watching a show on TV with Amazon Prime, the show will disappear and you won’t see anything. If Amazon Prime Video isn’t working right, it could be because of a broken device, a broken server, a bad network link, a broken piece of software, etc. If you get an error code, it’s easy to figure out what went wrong with Amazon Prime.
Common Issues with Amazon Prime Video
- Buffering: Videos may pause frequently or take a long time to load due to slow internet connection or server issues.
- Playback errors: Users may encounter playback errors such as “Error 5004” or “Error 7017” which can prevent videos from playing.
- Streaming quality issues: The video quality may be poor, with pixelation or low resolution, even with a stable internet connection.
- Subtitle and audio sync issues: Subtitles may be out of sync with the video, or the audio may not match the visuals properly.
- Login or account issues: Users may face difficulties logging in to their Amazon Prime Video account or experience account-related issues.
- App crashes or freezing: The Amazon Prime Video app may crash or freeze during playback, causing inconvenience to users.
- Compatibility issues: Certain devices or browsers may not be fully compatible with Amazon Prime Video, leading to playback problems.
- Geographic restrictions: Some content on Amazon Prime Video may be restricted based on geographic locations, limiting access to certain shows or movies.
Ways to Fix ‘Amazon Prime Video Not Working’ issue
Check your internet connection
- Ensure that your device is connected to a stable and reliable internet connection.
- Verify if other streaming services or websites are working correctly to rule out any network-related problems.
- If you’re using a Wi-Fi connection, try restarting your router or modem.
Update the Prime Video app
- Make sure you are using the latest version of the Prime Video app on your device.
- Visit the app store specific to your device (e.g., Google Play Store for Android or App Store for iOS) and check for any available updates.
- Install the updates if there are any and relaunch the app to see if the issue is resolved.
Clear app cache and data
On Android devices:
- Go to “Settings” > “Apps” or “Application Manager.“
- Locate the Prime Video app and tap on it.
- Select “Storage” and then click on “Clear Cache” and “Clear Data.”
On iOS devices:
- Go to “Settings” > “General” > “iPhone Storage.”
- Find the Prime Video app and tap on it.
- Select “Offload App” to remove the app without deleting your data. Alternatively, choose “Delete App” to remove the app and its data.
- Reinstall the Prime Video app from the App Store.
Check for device compatibility
- Ensure that your device is compatible with the Prime Video app. Refer to the official Prime Video website for the list of supported devices.
- If your device is not compatible, consider using an alternative device or upgrading to a supported device.
Disable VPN or proxy
- If you are using a VPN or proxy service, try disabling it temporarily.
- VPNs and proxies can sometimes interfere with Prime Video playback. Disabling them can help determine if they are causing the issue.
Verify account and subscription status
- Check if your Amazon Prime Video subscription is active and up to date.
- Ensure that you are using the correct account credentials to log in to the Prime Video app.
Contact Amazon Prime Video support
- If the issue persists after trying the above steps, reach out to Amazon Prime Video customer support for further assistance.
- Provide them with specific details about the problem you are facing, including any error messages you encounter.
Questions and Answers
If everything is in order, go to your settings, click “find apps,” and look for the Prime Video app. Try clearing the Prime video app’s files and data. If the problem is still not fixed, please delete the app and reinstall it.
If the link isn’t fast enough, the streaming will stop, buffer, or lag. A usual error message on Amazon Prime Video says that there is not enough bandwidth. Outdated software or app. If you are using an old version of the app or machine, the Amazon Prime Video stream will stop and start.
Check your link to the Internet. Your linked device and/or router may need to be restarted. If you can connect to the Internet on other devices, you may need to change the DNS settings on your connect device. Please check with the company that made your device for more information.
This can happen if you don’t have a good network link, so please make sure you do. If you see this problem message for an Amazon device: There was a problem on the inside. This can happen if you don’t have a good network link, so please make sure you do.