Table of Contents
In this article we will discuss about how to Fix iPhone Photo Import Failure ‘Something Went Wrong’ Error. Many Windows 11/10 users use the built-in Microsoft Photos app to import photos from their iPhones. But Photos sometimes gives users a warning message that says “Something went wrong” when they try to move photos from their iPhones to their PCs.
Also, that error message says, “Your files might not have been imported.” Microsoft and Apple haven’t been able to make their gadgets work together for a long time. Apple promotes using an Apple device with another Apple device, while Microsoft does the same. If you want to know more information about this error Visit Official Microsoft Support site.
Users don’t always have both an iPhone and a Mac or an Android phone and a Windows computer, though. Because of this problem, users can’t move photos from their iPhones to their PCs. When you try to import photos from an Apple phone with Windows Photos, do you run into the same problem? If it does, these are some ways to fix iPhone Photo Import Failure ‘Something Went Wrong’ problem.
Ways to Fix iPhone Photo Import Failure ‘Something Went Wrong’ Error
Update Windows OS Build
Always update your Windows OS build to get all the new features and system changes. A system version that is too old can make it hard for devices to work together and for data to move between them.
- Click on the Start menu > Go to Settings.
- Select Update & Security > Under the Windows Update section, click on Check for Updates.
- If the latest version is available, it’ll automatically do the job.
- However, you can manually click on the Download and Install button to update your Windows.
- Once done, restart your computer and check if the problem has been fixed or not.
Change Permission for Pictures Folder
If the permissions on your Windows Pictures folder aren’t set up right, you might have trouble moving pictures from your PC to your iPhone or from your iPhone to your PC. So as to:
- Press the Win + E keys to open up the File Explorer.
- Now, right-click on the Picture folder > Click on Properties.
- Go to the Security tab > Click on the Edit button from the Group or user names option.
- Select your username from the profile > Under Permission for (your username), make sure that all the checkboxes are marked in the ‘Allow’ section.
- Click on Apply and then OK to save changes.
- If you’ve already enabled the Full Control option then disable it > Enable it again.
Update iPhone Firmware
If your iPhone is running an old version of software, it goes without saying that you’ll need to update to the most recent version. It not only fixes bugs or adds new features, but it also makes the iPhone more stable and makes it easier to import and exchange data. But you also need to update your Windows OS build. To update your iPhone, do the following:
- Go to Settings > Tap on General.
- Tap on Software Update > It’ll automatically search for an available update.
- If available, tap on Download and Install.
- However, if not available, it’ll show the latest iOS version apart from that Your software is up to date.
Adjust iPhone Photos Settings
As we said at the start of this piece, images in the HEIC format can also cause problems with the Microsoft Photos app, which may seem incompatible right now. So, when you add pictures to your iPhone, it mostly tries to change them from HEIC format to JPG/JPEG format.
But because there are too many pictures chosen or because of something else, some of the images don’t import at all. That’s why it’s always a good idea to keep your iPhone photos in their original form. Even though HEIC format takes up less room and is very well-suited for iPhone, you have to change the settings on your iPhone Photos.
- Go to the iPhone Settings menu > Scroll down a bit and tap on Photos.
- Scroll down a bit again and select Keep Originals for the Transfer to Mac or PC option.
- Now, clear the recent menu whatever is running in the background.
- Disconnect the USB cable from your iPhone and restart it.
- Then connect the USB cable again > Allow it to trust your PC.
Disable Hardware Acceleration of Microsoft Photos
If the Microsoft Photos app is using hardware acceleration, it may be hard for you to move photos. Your iPhone and Windows may not work well with each other. To turn off hardware acceleration, you need to do the following:
- Open the Microsoft Photos app on your Windows.
- Click on the menu button (three dots icon) from the upper-right corner.
- Go to Settings > Under the Video section, turn off the Use hardware-accelerated video encoding when available toggle.
- Now, you can try importing images.
Enable Apple Mobile Device Service
If the Apple Mobile Device Service isn’t working right or has been turned off, you’ll get performance errors. So, you should change the type of startup to “automatic” and check for the problem. So as to:
- Press Win + R keys to open up the Run dialog box.
- Now, type services.msc and hit Enter to open Services.
- Look for Apple Mobile Device Service from the list.
- Double-click on it and select Automatic from the Startup Type option.
- Next, click on Stop > Click on Apply and then OK to save changes.
- Again turn the service and try importing the iPhone images.
Keep iPhone Unlocked
Most of the time, it seems like Apple devices may have trouble importing or exporting data between systems when they are locked or in sleep mode. In the same way, the data movement may be affected if your iPhone’s screen is locked. All you have to do is open the iPhone’s screen, and then you can try to move data between your PC or laptop. Based on the options for auto-lock, you can tap the screen once to keep it from locking. This easy trick also helps most of the people who are having trouble.
Exit OneDrive Cloud Sync
Make sure to shut down the Microsoft OneDrive cloud sharing service on your computer the right way to fix a number of problems. Since OneDrive is built into Windows 10, it may cause problems when moving files or saving files, etc. Since the Microsoft Photos service needs the internet to work, the OneDrive service can hurt it or the way it works.
So, turn off the choice to sync with the cloud, and close the Microsoft OneDrive app. Check the Processes in the Task Manager to see if OneDrive is running in the background. If so, end the job and restart your computer. But if this trick doesn’t work, try something else.